Question 1

What is the history of the hotel? When was it established?

Accepted Answer

The original Hotel Panorama opened in 1970 on the occasion of the FIS Nordic World Ski Championships held at Štrbské Pleso. It was designed in the brutalist architectural style by architect Zdeněk Řihák and has been one of the dominant landmarks of Štrbské Pleso ever since. In 2008 the hotel was temporarily closed for an extensive renovation, in 2010 the complete refurbishment took place – preserving the iconic shape of the tower section while expanding the lower complex – and in 2011 we reopened with modernized rooms, higher service quality, an upgraded gastronomy concept and an almost fully operational wellness centre. Today we offer modern, comfortable accommodation with first-class services.

Question 2

What is the story behind the hotel name?

Accepted Answer

The name 'Panorama' reflects the hotel's exceptional location at an altitude of 1,300 m above sea level and the unique panoramic views it offers of both the High and Low Tatras. Thanks to its distinctive high-rise silhouette, the hotel is a visible landmark of Štrbské Pleso from several kilometres away. Our top-floor rooms and apartments are called Panorama precisely because they offer unforgettable views of the Tatra scenery.

Question 3

Who is the owner/operator of the hotel?

Accepted Answer

Hotel Panorama is operated by INVEST – TATRA s.r.o., registered at Robotnícka 258, 017 01 Považská Bystrica, Slovakia (Company ID: 36346799, Tax ID: 2022055123, VAT ID: SK2022055123). The company is registered in the Commercial Register of the District Court Trenčín, section Sro, file no. 15931/R.

Question 4

How many stars does the hotel have, or what is its rating?

Accepted Answer

The Panorama Hotel is a modern four-star (****) hotel.

Question 5

Does the hotel have any certificates or awards?

Accepted Answer

Our hotel restaurant Panorama is awarded by the Gourmet Bedecker, which recognizes quality gastronomy with an emphasis on freshness, quality and seasonality of food. In 2026, we received the 2 forks award.

Question 6

Is the hotel part of a chain or is it independent?

Accepted Answer

Hotel Panorama is not part of any hotel chain – it is an independent hotel operated by INVEST – TATRA s.r.o.

Question 7

How can I book a room?

Accepted Answer

You can book a room directly on our official website hotelpanorama.sk (Reservation section), by phone at +421 908 888 223, or by email at recepcia@hotelpanorama.sk. When you book directly with us, we guarantee the best price and additional advantageous special offers.

Question 8

What types of payment do you accept?

Accepted Answer

We accept cash and the following payment cards: MasterCard, Maestro and VISA. We also accept benefit cards and vouchers: Doxx card, Edenred (e-ticket and card via mobile app), Gusto card, and BenefitPlus cards, BenefitPlus accommodation vouchers and BenefitPlus recreational vouchers. Please inform reception about the payment type when making your reservation, especially for benefit cards.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellation conditions vary depending on the reservation type and the selected package. The exact conditions are always stated in the reservation confirmation and in our General Terms and Conditions available on our website. For specific questions regarding cancellation of a particular reservation, please contact the reception at +421 908 888 223 or by email at recepcia@hotelpanorama.sk.

Question 10

What are the check-in and check-out times?

Accepted Answer

Check-in is from 2:00 PM, check-out is until 10:00 AM. The hotel reception is open 24 hours a day, 7 days a week.

Question 11

Is early check-in or late check-out possible?

Accepted Answer

Yes, we offer both early check-in and late check-out if the hotel capacity allows. We recommend checking availability in advance by calling +421 908 888 223.Early check-in and late check-out are subject to a fee of € 10 per hour.

Question 12

What identification documents do I need at check-in?

Accepted Answer

At check-in you need to present a valid identification document – an ID card is sufficient for citizens of Slovakia and the EU, while guests from non-EU countries need a passport. The data is required under the current legislation regarding guest registration and local tax.

Question 13

Can I extend my stay? How does it work?

Accepted Answer

Extending your stay is possible depending on the hotel's current occupancy. Please inform the reception of your interest in extending as soon as possible, or call +421 908 888 223, and we will check availability and prepare a new calculation.

Question 14

Do you offer any reservation packages or seasonal offers?

Accepted Answer

Yes, we offer several stay packages, for example the Early Booking package with a 20% discount when booking in advance, the 'Bring the Kids to the Tatras' package (with attraction tickets included), and the Romantic Stay for Two with a tasting dinner. The current package offering is available in the Packages section on hotelpanorama.sk.

Question 15

What types of rooms do you offer and what is their equipment?

Accepted Answer

We offer a wide range of rooms and apartments: Standard Room without balcony (25 m²), Standard Room with balcony (30 m²), Plus Room with Tatra view (30 m²), Panorama Room on the top (12th) floor with balcony (37 m²), Deluxe Room, Standard Apartment without and with balcony (45 m²), Plus Apartment with view (60 m²), Deluxe Panorama Apartment with views on 3 sides (45 m²), and the most exclusive Premium GRANDE Apartment with 2 bedrooms and 2 bathrooms (70 m²). Standard amenities include: bathroom (bath or shower), king size bed, towels and linen, WiFi, safe, hairdryer, complimentary minibar, coffee machine, bathrobe, toiletries, and free parking including garage.

Question 16

Do you have baby cots/cribs available?

Accepted Answer

Yes, on request we are happy to provide a baby cot free of charge, fully prepared in your room. A baby bathtub and potty are also available for loan from the hotel reception upon request.

Question 17

How many extra beds can be added to the rooms?

Accepted Answer

The number of extra beds depends on the room type. Most of our rooms and apartments can accommodate 1 to 2 extra beds. The extra bed fee is €25 per night (the same price for an adult or a child). We will be happy to confirm the specific capacity at the time of booking.

Question 18

Does the hotel have air conditioning in the rooms?

Accepted Answer

Rooms are not equipped with air conditioning. However, we can provide a fan on request, which is available at reception.

Question 19

Do the rooms have balconies or terraces?

Accepted Answer

Most of our rooms and suites have a balcony overlooking the Tatra nature, some rooms are without balcony. You can choose the type of room with balcony/ without balcony at the time of booking according to your preferences and availability.

Question 20

Do you provide bathrobes and slippers in the rooms?

Accepted Answer

Yes, every room is equipped with a bathrobe for each guest. Due to our eco-friendly approach, slippers can be purchased at the hotel reception.

Question 21

Are there safes in the rooms?

Accepted Answer

Yes, every room and apartment is equipped with a safe where you can safely store your valuables or laptop.

Question 22

What type of mattresses do you use in your rooms?

Accepted Answer

A good night's sleep is essential for a good stay in the mountains. That's why we have equipped all rooms at the Panorama Hotel with pocket mattresses with a minimum height of 20 cm. Thanks to independently working springs, the mattress adapts to every curve of your body, distributes weight evenly and relieves a strained spine after a day spent on the slopes or hiking trails.

Question 23

Do you have an iron and ironing board?

Accepted Answer

Yes, an iron and ironing board are available free of charge upon request at Hotel Panorama in Strbske Pleso. Just contact our reception and we will lend you the equipment directly to your room.

Question 24

What type of breakfast do you offer?

Accepted Answer

Breakfast is served in the form of a rich buffet, where each guest can choose according to his taste. What you will find on the breakfast buffet Fresh pastries - sweet and savoury, baked daily Cheese from the Važec organic farm - local supplier from the region Homemade spreads from the hotel kitchen Fresh fruit and vegetables Hot specialities - fresh pancakes and pancakes prepared on site Traditional breakfast components - cold meat products, eggs, yoghurt, cereals, drinks

Question 25

What time is breakfast served?

Accepted Answer

Breakfast is served daily from 7:00 AM to 10:00 AM in the form of a buffet.

Question 26

Do you offer half board or full board?

Accepted Answer

Yes, we offer half board (breakfast is included) and dinners are €21 per adult and €15 per child per day. Full board can be arranged on request.

Question 27

Can you accommodate special dietary requirements?

Accepted Answer

Yes, we offer for example lactose-free breakfasts. Please notify us of any other special dietary requirements (gluten-free, vegetarian, vegan, intolerances, etc.) in advance at the time of booking or at reception so we can prepare for them.

Question 28

Do you offer room service?

Accepted Answer

Yes, room service is available daily from 10:00 AM to 8:00 PM. You can order food or drinks directly from your room by calling +421 908 888 359. A €5 service fee applies.

Question 29

Do you have your own restaurant? What type of cuisine does it offer?

Accepted Answer

Yes, our hotel restaurant Panorama – awarded by the Bedeker Gurmán guide – offers a rich selection of traditional Slovak and international cuisine. In addition to buffet breakfasts, you can enjoy à la carte lunches, four-course evening menus and our signature tasting dinners. We prepare meals with an emphasis on freshness, quality and seasonality.

Question 30

Is the restaurant open to the public?

Accepted Answer

Yes, our restaurant offers gastronomic specialties not only for hotel guests but also for the public. Lunch à la carte is available daily from 12:00 to 16:00 (last order at 15:30). For evening visits we recommend booking in advance.

Question 31

Is it necessary to book a table at the restaurant in advance?

Accepted Answer

For hotel guests staying with breakfast, half-board or full-board, no table reservation is needed. For à la carte visits (lunch or dinner), especially during weekends and holidays, we recommend booking a table in advance at +421 908 888 223.

Question 32

Do you accept meal vouchers?

Accepted Answer

Yes, we accept the following meal vouchers and benefit cards: Doxx card, Edenred (e-ticket and card via mobile app), Gusto card, and BenefitPlus cards. We also accept BenefitPlus accommodation vouchers and BenefitPlus recreational vouchers.

Question 33

Do you have your own parking?

Accepted Answer

Yes, the hotel has two parking facilities. In front of the hotel there is a check-in parking lot for short-term stops during reception registration. For hotel guests there are outdoor parking spaces behind the hotel and parking spaces in the underground garage on level -2. Parking is free for hotel guests. Availability depends on the current occupancy.

Question 34

Do you offer laundry and ironing services?

Accepted Answer

For information on the current availability of laundry or ironing services, please contact our reception at +421 908 888 223 or recepcia@hotelpanorama.sk.

Question 35

Is Wi-Fi available throughout the hotel?

Accepted Answer

Yes, free high-speed Wi-Fi is available throughout the hotel – in all rooms and public areas. Our network is secured; the password is available at reception.

Question 36

Do you offer rental of bicycles or sports equipment?

Accepted Answer

Yes, we offer e-bike rental for comfortable exploration of the Tatra surroundings. For information on availability and pricing, please contact reception.

Question 37

Do you offer concierge services?

Accepted Answer

Our reception serves as a concierge desk and is available 24/7. The reception team will be happy to help you with bookings of excursions, transfers, massages, cable car tickets, hiking trail recommendations and dining tips in the area.

Question 38

Do you have luggage storage available?

Accepted Answer

Yes, we are happy to store your luggage directly at the hotel reception, both before check-in and after check-out.

Question 39

Do you offer conference facilities?

Accepted Answer

Yes, the hotel has conference facilities suitable for various event types: Bystrá conference hall (capacity 130 in theatre style, 110 in classroom style; equipped with two built-in data projectors, remote-controlled screens, wireless microphones and TVs), Solisko conference hall (50 theatre / 30 classroom; portable data projector, laptop, screen, flipchart) and the intimate Trigan lounge (20 people). A laptop, flipchart, markers and a laser pointer are available as standard, and we can arrange coffee breaks, lunch and dinner menus.

Question 40

What is your pet policy?

Accepted Answer

Hotel Panorama is a pet-friendly hotel. We will gladly prepare a bed, kibble and water for your pet at a surcharge of €25 per night. Please report your pet in advance when making your reservation or by phone at +421 908 888 223. If you leave your pet alone in the room, please hang the 'Pet in Room' card on the door handle.

Question 41

Is the hotel non-smoking? Do you have areas for smokers?

Accepted Answer

Yes, our hotel is non-smoking. Smoking is only allowed in designated areas in front of the hotel and behind it.

Question 42

Do you have age restrictions for accommodating children?

Accepted Answer

We welcome guests of all ages and children are welcome without any age restrictions. The hotel is family-friendly and provides a children's playroom, an outdoor playground and an animation programme on selected dates.

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